A knowledge problem is a gap in what someone knows. An execution problem is a gap between what they know and what they do. Training fixes the first. It rarely fixes the second.
A knowledge problem is a gap in what someone knows. An execution problem is a gap between what they know and what they do. Training fixes the first. It rarely fixes the second.
Offices spend on courses for problems training cannot reach. The agent attends, learns what they already knew and returns to the same behavior. See diagnosis before training.
Yes. Fix the knowledge gap first, then check whether behavior follows.
The manager, with a diagnostic conversation or the agent assessment.
Ask for one live conversation on the avoided task.
Related reading: Execution gap · 17 signs of an execution problem · R2R Assessment
Dr. Jeffrey Scott Stanton, DCH is the former EVP of Learning & Development at Douglas Elliman Real Estate and the founder and Chief Learning Officer of R2R Diagnostic Group, where he helps real estate organizations and agents diagnose and fix the behavioral patterns behind inconsistent performance.
The R2R Assessment identifies which pattern is actually running and what to do about it. Take a look at the assessment, or book a conversation.